This client knew that to win more contracts and grow, they had to take a step forward in the cleaning industry. Their idea: a staff monitoring and tracking app that would also let their customers submit tickets about the service they expected to receive. The Challenge The vision was clear, but the path wasn’t. They didn’t know where to start, what they really wanted, or how complex it would be to build something like this. Our starting point was just a single reference sheet and their logo. The Process I guided the client every step of the way. The first thing was to organize the idea and create a three-phase work plan: Sketching and Planning ,Prototype, Development. Since the logo was the only visual asset we had, we built the entire design proposal from it, and from there we shaped the full project. The Solution:The app brings together everything the business needed to operate with order and transparency: Clock in / clock out for every staff shift Ticketing system for customer requests Real-time staff tracking Service updates Hours logged per employee, with accounting calculations to simplify weekly or monthly payroll Four interfaces: administrator, manager, employee, and client I also developed the company’s social media presence and website, completing their digital footprint. The Result With a more professional, tech-backed operation, the client was able to pursue more contracts and begin bidding on state and large-company projects, a level that was previously out of reach.